Terms & Conditions

The service and Complete Insights packages are supplied by Preventa Health B.V., established in the Netherlands. Contact us at contact@workstresstest.eu.

These terms apply to visitors, participants and buyers using workstresstest.eu. By using the assessment you agree to the parts that govern use of the service. Before payment, you must actively accept the purchase, privacy and immediate-delivery terms. If you do not agree, do not buy the package.

You must be at least 18 years old and legally able to enter into a contract. The individual service is for your own personal use. Do not complete it for someone else without their knowledge, use it to make employment decisions, or present the result as a medical diagnosis.

Company and team services may be subject to additional written arrangements. If those arrangements conflict with these public terms, the written company agreement governs that service.

You may complete the assessment and see the free summary offered at that time without buying the full package. Answers must be honest and submitted only once per genuine assessment or included retake. The availability and content of the free summary may change, but this does not reduce anything you have already purchased.

The Complete Insights package shown at checkout currently includes:

• one full personal Work Experience report based on the answers just submitted;
• a downloadable PDF of that report;
• one private, no-obligation 15-minute call with a therapist; and
• one retake, available for 12 months after purchase, with a before-and-after comparison.

The retake may be used at any time within that period. Six to twelve weeks is guidance for a useful comparison, not a restriction. Each purchased package includes one call; the retake does not create another call entitlement. The call and retake have no separate cash value and cannot be transferred or exchanged.

The final price is displayed before payment in euros and includes VAT where applicable. There is no subscription or automatic renewal. Stripe processes payment securely for Preventa Health B.V. Available payment methods depend on your device, country and Stripe's configuration.

Stripe Link is an optional Stripe service for saving and reusing payment information. You do not need Link to purchase. If you use it, Stripe's separate Link terms and privacy notice apply. We do not receive your full card number.

Your order is accepted when payment is confirmed and we make the package available. If a payment is rejected or reversed, we may suspend the related access after giving reasonable notice where appropriate.

The full report normally unlocks immediately after confirmed payment. Access may be provided in the current browser and through a signed private link. Keep that link private: anyone who receives a valid link may be able to view the report. Links can expire for security reasons.

If access does not unlock after a successful payment, email us with the address used at checkout and the approximate payment time. Do not send survey answers by email. We will verify the transaction and restore the service or offer an appropriate remedy.

You are responsible for downloading and safely storing the PDF if you want a permanent copy. Browser or email access should not be treated as permanent storage.

The call is optional, subject to available appointment times, and provided by a therapist to help you understand and reflect on the report. It is not therapy, medical treatment, occupational-health advice or an emergency service. The therapist may set reasonable boundaries or end a call that is unsafe or outside scope.

Book through the private link while the package remains available. If you cannot attend, follow the rescheduling or cancellation instructions provided by the booking service. Repeated missed appointments without reasonable notice may count as use of the included call, except where consumer law requires otherwise.

The private retake link is valid for one retake and expires 12 months after purchase. The retake starts with blank answers and should reflect your situation at that time. Once completed, it is treated as used and cannot be reset merely because the result was unexpected.

Do not share or sell the link. If you lose access before using the retake, contact us with enough purchase information to verify the entitlement. We will not ask you to send your answers.

The assessment, scores, report, comparison and call provide information and general guidance. They are not a medical diagnosis, treatment plan, fitness-for-work assessment, emergency service or replacement for your GP, company doctor, psychologist or another qualified professional.

Results depend on self-reported answers and a point-in-time scoring model. They cannot capture every personal, medical or workplace factor. Do not delay seeking professional help because of a score. If you or someone else may be in immediate danger, contact local emergency services.

You may save and share your own report with people you choose. All other site content, assessment wording, scoring, design and materials remain owned by or licensed to Preventa Health B.V. You may not reproduce the assessment, scrape the service, reverse engineer scoring, resell reports, interfere with security, upload harmful code or use automated access without written permission.

Do not use the service unlawfully, impersonate another person, test private links that are not yours or attempt to access the staff console without authorisation.

We aim to keep the service available but do not promise uninterrupted access. Maintenance, provider failures, security work or events outside our reasonable control may cause delay. We may update the assessment, report wording, providers or interface to improve safety, accuracy or compliance.

Changes will not remove an essential paid entitlement without a comparable replacement or appropriate remedy. We may stop offering new purchases, while continuing to honour existing purchases where reasonably possible.

At checkout you expressly ask us to start supplying the digital report immediately and acknowledge that the statutory 14-day withdrawal right for that digital content ends once supply begins with your consent. The included call is a dated leisure or professional service only once booked; applicable cancellation rights depend on the circumstances and mandatory law.

Your statutory rights remain unaffected. If the report is not delivered, materially faulty or not as described, contact us promptly. We may repair access, re-supply the service, offer a price reduction or refund where Dutch or EU consumer law requires. A change of mind after the full digital report has been supplied does not normally create a refund right.

Any voluntary refund may account for the report, call or retake already supplied or used. Approved refunds return through the original payment method where possible.

Our Privacy Statement explains how we process assessment, payment, email, private-link, booking and account data. Stripe and the booking provider also provide their own privacy information for the services they operate.

Nothing in these terms excludes liability that cannot legally be excluded, including liability for intent or gross negligence, death or personal injury caused by negligence, or your mandatory consumer rights.

Within the limits permitted by law, Preventa is not liable for decisions made solely from an assessment result, for information you entered incorrectly, for loss caused by sharing a private link, or for indirect business losses. For a paid consumer service, any other liability is limited to losses that were reasonably foreseeable when the contract was made.

Send complaints to contact@workstresstest.eu with your payment date and a clear description, but no survey answers. We will acknowledge and handle the complaint within a reasonable period.

Dutch law applies. If you are a consumer elsewhere in the European Economic Area, this does not remove mandatory protections or your right to bring a claim in the courts available under consumer law where you live. We prefer to resolve concerns directly first.

The version accepted at purchase governs that purchase. We may update these terms for future use when the service or law changes. The date at the top identifies the current version. If any provision is invalid, the remaining provisions continue to apply.